Reference

How milo4d Protects Your Personal Data

Your personal data — from account registration details to payment records processed through DANA, OVO, GoPay, and QRIS — is handled with a clear retention framework and access…

Data encrypted in transitDANA, OVO, GoPay, QRIS records securedAccount access on your requestRetention periods definedContact path always open

Explore the Lobby Read FAQ

Explore What Data We Collect and Why

milo4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with milo4d, we collect the information needed to verify your identity, process your transactions, and keep your account secure. This includes your name, email address, device identifiers, and payment method data — such as the wallet IDs linked to your DANA,

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OVO, GoPay, or QRIS transactions. We also record session logs and IP addresses to detect unauthorised access attempts. We do not sell your data to third parties. Data access depends on local law, and we apply the narrowest permissible scope when sharing information with payment processors
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or fraud-prevention partners. You can request a full copy of your stored data at any time through our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

Open a Privacy Request With Our Team

If you have a question about how your data is stored, want to correct inaccurate information, or need to request deletion of your account records, our…

DATA HANDLING STANDARDS

Browse How We Handle Your Data Securely

Data security at milo4d is structured around six operational practices that cover every stage of your account lifecycle — from the moment you register to the day you request deletion.

Encryption in Transit

All data moving between your device and our servers — including DANA and QRIS payment confirmations — travels over TLS 1.3 encryption, preventing interception at the network layer.

Cookie Controls

We use session cookies for login continuity and analytics cookies to measure page performance. You can review and withdraw cookie consent at any time via the cookie preferences panel in your account settings.

Account Security Alerts

Each new login from an unrecognised device triggers an immediate email alert. You can then confirm or block that session directly from the alert message without contacting support.

Retention Periods

Transaction records — including OVO and GoPay payment logs — are retained for the period required by applicable financial regulations. After that window closes, records are permanently deleted on a rolling schedule.

Third-Party Data Sharing

We share data only with payment processors and identity-verification partners necessary to operate your account. Each third party is bound by a data-processing agreement and may not use your data for their own purposes.

Data Correction and Erasure

You hold the right to correct inaccurate account data or request full erasure where local law permits. Submit your request through the privacy form in your account dashboard and we will confirm the action within 72 hours.

Questions About Your Data and This Policy

The questions below reflect what our account holders most commonly ask about data handling, cookies, payment records, and their rights under this privacy policy. If your question is not covered here, our live chat team is available around the clock to give you a direct, specific answer.

We collect your name, email address, date of birth, device identifiers, and the payment method details linked to your DANA, OVO, GoPay, or QRIS transactions. We collect only what is necessary to run your account and process your payments securely.

Payment records — including transaction IDs from DANA, OVO, GoPay, and QRIS — are stored in encrypted databases with access restricted to authorised payment-operations staff. These records are retained for the period required by applicable financial regulations, then deleted on a scheduled basis.

Yes. Submit a data-portability request through the privacy form in your account dashboard or by emailing our privacy team. We will compile and deliver a full copy of your stored data within 72 hours of receiving your verified request.

Use the erasure request option in your account settings under 'Privacy & Data', or contact our 24-hour live chat team. Erasure is carried out where local law permits and is confirmed to you in writing within 72 hours.

We use strictly necessary cookies to keep your session active, and optional analytics cookies to understand how the site is used. You can view, accept, or withdraw consent for each cookie category at any time through the cookie preferences panel in your account settings.

We share data only with the payment processors handling your DANA, OVO, GoPay, and QRIS transactions, and with identity-verification partners required to maintain account security. Each third party operates under a binding data-processing agreement and cannot use your data independently.

Contact our live chat team immediately — agents are available 24 hours a day and typically respond within two minutes. We will suspend suspicious sessions, audit recent login activity, and guide you through securing your account step by step.

How milo4d Protects Your Personal Data

Open a Privacy Request With Our Team

Browse How We Handle Your Data Securely

Encryption in Transit

Cookie Controls

Account Security Alerts

Retention Periods

Third-Party Data Sharing

Data Correction and Erasure

Questions About Your Data and This Policy

01 What personal data does milo4d collect when I open an account?

02 How are my DANA and OVO payment records stored?

03 Can I request a copy of all the data milo4d holds about me?

04 How do I ask milo4d to delete my account data?

05 What cookies does milo4d use and how do I control them?

06 Does milo4d share my data with third parties?

07 What should I do if I suspect my account data has been accessed without my permission?

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